Frequently Asked Questions
Q1
What is your MOQ?
The minimum order quantity for our in-stock products is only 2kg. For custom OEM orders, please contact customer service.
Q2
Do you provide labeling services?
Yes. Please provide the design and details, and we will create the labels for you.
Q3
How do you guarantee quality?
All our products come with certificates (COA, MSDS, shipping certificate, and factory FDA certification). Before placing a large order, we will send you samples to confirm the quality. Only after your approval will we proceed. We will also send you photos for confirmation before shipping.
Q4
How to order?
You can place an order directly. Alternatively, you can tell us your preferred product model and we will send you a quote. Please let us know the product type and quantity you require so that we can issue an invoice and begin production upon payment.
Q5
What is your customer satisfaction policy?
Your satisfaction is our unwavering goal! We will do our utmost to achieve it. If you are dissatisfied with a transaction, please contact us immediately. We will do our best to resolve the issue to your satisfaction. Communication is often the key to resolving issues.
Q6
What is the return policy?
We offer a 90-day extended return policy. Please contact customer service if you have any issues or concerns with your purchase.
Mirae Biology
